Escalation starts fast: a borrower who misses a payment is written to within five days, and the security-trustee foundation — which holds the mortgages, pledges and personal guarantees on investors' behalf — is involved from the first arrears. Unpaid amounts pass to collections, with costs charged to the entrepreneur. When security is enforced, a 10% collection fee plus legal costs come out of the proceeds before investors are paid. What you cannot see is how well this works: no recovery rates, timelines or outcomes are published, and with 31 projects more than 180 days overdue, that is the biggest information gap on the platform.

0.78% is the recent-window default rate (8 projects, last 42 months); 1.94% is the share of all money ever lent that has been permanently written off; and 8.2% is the share of all projects ever funded that lost investors something. All three are from the platform's own page and all are true. And know the names: Kapitaal Op Maat, KOM Group and Capital Circle are one licensed company — the English-language Capital Circle brand runs under the same AFM licence.

Almost nothing: 0.10 euros per transaction including VAT, with a monthly maximum of 2.50 euros whatever your portfolio size — 30 euros a year at most, which is 0.3% on a 10,000 euro portfolio and less on more. No account, management, entry or exit fees, and some borrowers absorb even the transaction costs. The two real costs are contingent: the 10% collection fee (plus legal costs) deducted from recoveries on failed loans, and the platform's earnings come from borrowers — a 395 euro assessment fee, a 350 euro publication fee and a success fee from 2% — which is why investor pricing can stay near zero.

Its acceptance rules are published in full — rare in this market. Borrowers and their directors are screened through the EDR credit bureau, with a negative consumer-credit registration an automatic rejection. A quantitative review covers solvency, profitability, repayment capacity, collateral value and experience; a qualitative one covers management, willingness to give personal guarantees and the entrepreneur's own stake. The result places each loan in one of six classes, AA to C, each with a minimum rate — anything scoring worse than the sixth class is rejected outright. Unusually, the borrower proposes the rate and the platform validates it. Roughly 30% of applications are accepted, and over 90% of listed projects reach their target, typically within six days.

No regulatory action, fine, warning or insolvency in thirteen years — the AFM register shows the licence in good standing, and searches found no scandal. The Trustpilot profile appears to hold roughly 180-200 reviews, but no score can be quoted. The documented complaints, corroborated by two independent Dutch review sites, are consistent: communication deteriorates when projects get into trouble — investeerders.nl records investor complaints about exactly this and scores the platform 7 out of 10 overall — and collateral recoveries on older loans have disappointed. Other recurring criticisms: some projects sold without hard security, variable deal quality versus market leaders, and thin deal flow that makes diversifying slow. One 2023 episode needs correcting wherever you read it: the announced merger with Max Crowdfund never completed — KOM took none of Max's troubled loans, and Max restarted separately in Germany.

The leadership has been stable since a 2018 management buyout: managing director Peter-Paul van Dijk and finance director Wilbert Knol, both registered directors since August 2018, backed by an investor group led by Lambert Kassing. Around them work a handful of project and contract managers — the registered company shows just two employees, so this is a genuinely small shop. The security-trustee foundation's board is the platform's own directors plus one external member, T. Knibbeler — not a fully independent trustee, which is worth knowing. The company co-founded the Dutch crowdfunding trade association but left it in 2018.